Terms & Conditions

About us

This website is operated by OPHELIA JOANNA LIMITED, trading as OPHELIA LASH STUDIO, a UK retail business selling synthetic false eyelashes, lash kits and related beauty accessories. Business address: 97 Worcester Crescent, Derby, England, DE21 4HH, United Kingdom. Telephone: 07592 906139.

Product catalogue

The website is a product catalogue. Product images are illustrative and may differ from the item supplied. Prices, availability and specifications are confirmed when you enquire.

Enquiries and orders

Submitting an enquiry does not create a contract. A contract is formed only when we confirm your order, its price and delivery arrangements with you. We may decline an order, for example if a product is unavailable.

Payment

Payment methods are agreed when your order is confirmed. No payment is taken through this website.

Cancellations, returns and faults

Please see our Delivery & Returns page. Nothing in these terms affects your statutory rights.

Use of products

Products are for cosmetic use only and should be used according to the instructions supplied with them.

Liability

We are not liable for losses that were not foreseeable or that arise from misuse of products. Nothing limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of England and Wales.