Legal

Privacy Policy

This policy explains how OPHELIA JOANNA LIMITED ("we"), trading as OPHELIA LASH STUDIO, handles your personal data. We are the data controller. Business address: 97 Worcester Crescent, Derby, England, DE21 4HH, United Kingdom.

What we collect

When you send an enquiry we collect the details you provide: name, email address, phone number, delivery postcode, products of interest, preferred styles, quantities and any message.

How we use it

To respond to your enquiry and arrange any order you request.
To keep records of enquiries and orders for business and legal purposes.

Our lawful bases are taking steps at your request before entering a contract, and our legitimate interest in running the business. We don't sell your data or use it for marketing without your consent.

Storage and sharing

Enquiries are stored securely with our website hosting provider. We only share data with service providers needed to run the website or fulfil your order (for example, a delivery carrier).

Retention

We keep enquiry data only as long as needed for the purposes above and to meet legal obligations.

Your rights

Under UK GDPR you can request access to, correction of or deletion of your data, object to processing, or complain to the Information Commissioner's Office (ico.org.uk). To exercise your rights, contact us on 07592 906139.

Cookies

This website uses only the essential storage needed for it to function.